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NI 014 - Avoidable contact: the proportion of customer contact that is of low or no value to the customer the council failing to do something or do something right for the customer
Resource Details
Related Resources
Overview
Title
NI 014 - Avoidable contact: the proportion of customer contact that is of low or no value to the customer the council failing to do something or do something right for the customer
Description
The indicator will measure the total number of customer contacts against the total number of resolved customer requests, expressed as a percentage.
Source
Cabinet Office (CO)
Where to find the data
Publisher
The Places Database
URL
http://www.places.communities.gov.uk/
...
(Use datadownload tool)
Coverage
Geographic coverage
England
Geographic units
County/Unitary Authority, Government Office Region (GOR), National
Time coverage (most recent)
2009/10
Time coverage
2008/09, 2009/10
Update frequency
-
Data quality
Type of data
-
Reliability
-
Additional information and context
Background information
-
Notes on using
-